Refund policy

Understanding our refund procedures and eligibility

Last updated: March 4, 2026

  • 1. Refund eligibility

    To be eligible for a refund, you must meet the following criteria:

    • The cancellation or refund request is submitted within the allowed timeframe prior to your scheduled tour or pick-up date.
    • The pre-paid booking has not been utilized or partially completed.
    • You provide a valid booking confirmation or receipt.

  • 2. Non-refundable reservations

    Certain reservations and items are strictly non-refundable. These include, but are not limited to:

    • Gift certificates, travel vouchers, or special event fees.
    • Discounted rates or non-refundable promotional bookings for any of our tour packages or transport services.
    • Services already utilized, partially completed tours, or extra add-ons used during your trip.

  • 3. Refund process

    If you believe you are eligible for a refund, please follow this procedure:

    • Submit a formal request to admin@sidemenjeeptours.com with your booking details.
    • Our team will review your request and respond within 3-5 business days.
    • If approved, the refund will be credited back to your original payment method within 7-14 business days.

  • 4. Reservation cancellations

    In the event that you choose to cancel your booking:

    • Sidemen Jeep Tours will retain the applicable cancellation fee for late cancellations or no-shows as per our booking terms.
    • Any remaining deposit balance for group bookings or multi-day tours will be refunded according to our policy.
    • Any complimentary services or add-ons associated with the reservation will be forfeited.