Cancellation policy

Understanding our cancellation terms and refund procedures

Last updated: October 18, 2026

  • 1. Free cancellation window

    We offer full refunds for early cancellations under the following terms:

    • Cancellations submitted at least 24 hours prior to the scheduled tour start time are eligible for a 100% full refund.
    • Cut-off times are strictly calculated based on local Bali time (Central Indonesia Time / WITA, UTC+8).
    • Refund eligibility applies only to pre-paid bookings that have not commenced or been partially utilized.

  • 2. Late cancellations and no-shows

    Due to advance equipment allocation and dedicated driver scheduling, late cancellations are non-refundable:

    • Cancellations made less than 24 hours before the scheduled departure time are strictly non-refundable and subject to a 100% cancellation fee.
    • Failing to arrive at the designated pick-up point or meeting location (no-show) without prior notice will result in total forfeiture of the booking amount.
    • Any add-ons, customized inclusions, or unused segments of the tour package cannot be refunded once within the 24-hour window.

  • 3. Weather and safety cancellations

    Participant safety is our utmost priority during outdoor jeep expeditions. In case of extreme weather or hazardous terrain conditions in Sidemen:

    • If Sidemen Jeep Tours cancels an excursion due to severe weather, natural events, or safety hazards, you will be notified promptly.
    • You may reschedule your adventure to any upcoming available date at zero additional cost.
    • If rescheduling is not feasible for your travel itinerary, you will receive a 100% full refund immediately.

  • 4. Refund process and payment gateway

    All transactions are processed securely through our verified payment gateway. If you are eligible for a refund:

    • Submit your cancellation request via email to admin@sidemenjeeptours.com with your booking reference code.
    • Approved refunds will be processed directly through the payment gateway back to your original payment method (credit card, bank transfer, or e-wallet).
    • While we process refunds immediately upon confirmation, please allow 5 to 10 business days for the funds to reflect on your statement, depending on your card issuer or financial institution.